Refunds and cancellations

Scope

This policy applies to commissioned work described on this site: Retail Funnel Visualization Reviews, Funnel Health Checks, and Board-Ready Funnel Posters. It does not cover software subscriptions, physical merchandise retail, or services we do not offer.

Booking deposit

Full reviews and poster packs usually require a 40% deposit to reserve the start week. Health checks are typically invoiced in full after the session unless otherwise agreed in writing.

Cancellation by you

• More than 10 working days before the agreed start date: deposit refunded minus a £150 administration fee.
• 5–10 working days before start: 50% of the deposit retained; remainder refunded.
• Fewer than 5 working days before start, or after data intake has begun: deposit is non-refundable.

If a fixed health-check fee was prepaid and you cancel more than 3 working days ahead, we refund in full. Later cancellations forfeit the fee unless we agree to reschedule.

Rescheduling

One reschedule with at least 5 working days’ notice is free of charge, subject to diary space. Further moves may incur a £120 diary fee.

Work already started

Once draft boards or live session hours have begun, fees for completed stages are payable. Unused later stages may be refunded proportionally at our discretion when cancellation is for documented illness or force majeure.

No-shows

If your team misses a booked walkthrough or health-check session without 24 hours’ notice, that session is charged in full. A replacement slot may be quoted separately.

Materials and third-party print

Print costs paid to third parties on your instruction are non-refundable once the printer has started. Digital poster files already delivered are non-refundable.

How to request a refund

Email hello@portal-ridgepoint.click with your invoice number and reason. We confirm eligibility within five working days and process approved refunds to the original payment method within 14 working days.

Partial refunds

Partial refunds may apply when scope shrinks by written agreement after kickoff, calculated against unfinished stages only.

Contact

RidgePoint Portal Ltd
Office 8, 24 Example Street, London ZZ1 1AA
+44 20 0000 2180
hello@portal-ridgepoint.click